How can we help?
Find answers to common questions, or reach out to our team.
Getting Started
How do I create a team?
Click "Create a Team" from your dashboard, enter your team name, and invite your teammates. It takes less than a minute!
Is MyTriviaTeam free?
Yes! The Free plan includes everything you need to track your games. Pro unlocks advanced analytics, exports, and unlimited history.
Can I track multiple teams?
Free accounts can create 1 team and join 1 more (2 total). Pro accounts have unlimited teams.
Logging Games
How do I log a game?
From your team page, click "Log Game", enter the date, venue, placement, and who played. Done in 30 seconds!
Can I edit a game after logging?
Yes, team owners can edit game details like venue, placement, and notes from the game summary page.
What counts as a "win"?
A win is any game where your team placed 1st. Podium finishes include 1st, 2nd, and 3rd place.
Why can't I see some older games?
Free accounts can view detailed game data from the last 90 days. Lifetime totals (games played, wins, win rate) are always visible. Upgrade to Pro for complete history access.
Team Management
How do I invite teammates?
Go to Team Settings > Invite Members, then share the invite link or send email invites directly.
What are the different member roles?
Owners have full control including editing games. Admins can manage members. Members can log games and view stats.
How do I leave a team?
Go to Team Settings and click "Leave Team". If you're the owner, you'll need to transfer ownership first.
Account & Billing
How do I upgrade to Pro?
Click "Upgrade to Pro" from any feature prompt, or visit the Pricing page. Pro is billed per user, not per team.
Can I cancel my subscription?
Yes, you can cancel anytime from Account Settings. You'll keep Pro features until the end of your billing period.
Do I need Pro for my whole team?
No! Only YOU need Pro. Your Pro features apply to any team you're on.
What happens if I downgrade?
Your data is never deleted. You'll still see lifetime totals, but detailed history beyond 90 days will be hidden until you upgrade again.
Free vs Pro: What's the Difference?
MyTriviaTeam offers a generous Free plan to get you started, with Pro unlocking additional features for dedicated trivia teams.
| Feature | Free | Pro |
|---|---|---|
| Team Limits | Create 1 team and join 1 additional team (2 total) | Create and join unlimited teams |
| Game History | View detailed game data from the last 90 days | Access your complete game history, no limits |
| Lifetime Stats | Always visible: total games, wins, win rate, podium finishes | Same, plus historical trends and analytics |
| Public Team Page | Basic stats, recent games, top venues | Full game history, player stats, advanced analytics |
| Data Export | Not available | Export game logs and stats to CSV |
| Analytics | Basic win rate and placement stats | Venue performance, player synergy, trend analysis |
Common Questions
What happens to my data if I downgrade from Pro?
Your data is never deleted. You'll retain access to lifetime totals, but detailed history beyond 90 days will be hidden until you upgrade again.
Can I try Pro before committing?
Yes! We offer a free trial so you can experience all Pro features before subscribing.
Do I need Pro to see my total wins?
No. Lifetime totals (games played, wins, win rate, podium finishes) are always visible on Free accounts.